Moving to Virtual Blog

Now Hiring | Support Manager: eLearning and Virtual Conference Solutions (U.S.)

April 24, 2018 | Posted in What's New by icohere

iCohere provides world-class professional development solutions to organizations and government agencies. Solutions include learning management systems, community portals, virtual conferences and Webex® webinars. We are looking for an experienced support professional to join our amazing team and:

  • Provide first-tier support to our clients and end-users;
  • Develop and maintain our client support portal;
  • Provide testing support for our product releases; and
  • (Stretch Goal) Assist in the setup and technical support of live client Webex webinars.

Our ideal candidate:

  • Can attain a “power-user” level of understanding our learning platform;
  • Has some PC and Mac user experience;
  • Has excellent analytic skills to help solve complex client issues;
  • Is calm under pressure and can communicate professionally always;
  • Has excellent writing skills and English grammar; and
  • (Stretch Goal) Has some experience leading or supporting live webinars.

Salary and Benefits

  • iCohere is an equal opportunity employer.
  • This is a full-time position. Candidates may be located anywhere in the U.S., but our Walnut Creek, CA headquarters is preferred.
  • This position will be compensated at the following rates per bi-weekly pay period. iCohere has 26 pay periods per year, the following rates are pre-tax:
    • For first 3 months of employment: Approximately $2,307.70 per pay period.
    • Second three months of employment: Approximately $2,403.85 per pay period.
    • Thereafter, pending six-month review: Approximately $2,500.00 per pay period.
  • An end-of-year company bonus may be provided based on annual company profits and job performance.

iCohere provides an excellent package of employee benefits include health insurance, paid vacation time, a 401K plan and additional benefits as required by California state labor laws.

Revised April 23, 2018

To apply for this position:

Send resume and cover letter to Application deadline: This position opening closes at 5:00 pm PST on May 1, 2018.


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