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| Virtual Team and Leadership Strategies |
| Tools and Best Practices for Effective Virtual Work Online Conference |
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| Program |
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Team and Leadership Strategies: Tools and Best Practices for Effective Virtual
Work begins on
March 9th, 2004 with presentations from Charlie Grantham and Jim Ware of the Future
of Work and Susan Cohen of the University of Southern California's Center of Effective
Organizations. Each day, new conference rooms open where keynote presenters deliver
streaming presentations and engage in online dialogue with attendees. The conference
ends on March 11th with a case study presentation of Weyerhaeuser's virtual strategic
planning process. |
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| Most presentations are recorded and can be viewed any time and are therefore
accessible in all global time zones. Log in at anytime that fits your schedule
and access speaker presentations, post questions or comments, and network with
others. Because the interaction and dialogue occurs over three days, you can participate
at any time that fits your schedule, day or night. All conference presentations
and materials will be available online to conference registrants for 60 days following
the conference. |
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| Schedule of Events |
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Tuesday, March 9th |
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Conference site opens at 5:00am (Pacific Time) |
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9 AM (Pacific Time )- Webconference on The Future
of Work: Trends & Possibilities with Dr, Jim Ware and Charlie Grantham, The
Future of Work |
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Prerecorded Presentations by Susan Cohen, Ramon Rico , Jenny Brandemuehl &
Deone Zell and Soren Kaplan will be available beginning 5:00 am US Pacific Time.
You will be able to interact asynchronously by "Posting" questions and
commenting throughout the remainder of the conference.
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11 AM (Pacific Time) - Most of the Presenters for
the day will be in an "Online Meeting" from 11:00 - 11:30 am US Pacific
Standard time. |
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5:30 PM (Pacific Time) - Online Meeting on Virtual
Teams: Current Research News - Dr. Susan Cohen, Center for Effective Organizations,
University of Southern California |
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The Future of Work
Charlie Grantham and Jim Ware, Ph.D.
Co-Founders, Work Design Collaborative
Ever once in awhile the rules change. The work we do, the way we do and where
and when we do will be radically transformed in the next 5 years. Charlie and
Jim's presentation discusses the driving forces of demographics, globalization,
technology diffusion and the changing nature of the social contract between knowledge
workers and the firms, which have traditionally employed them.
Charlie and Jim will also paint a picture of this new world of work based on their
original research in six major companies and 1000 workers. |
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Addressing Customer Needs in An Interactive
Customer Service Center
Ramon Rico, Ph.D.
Professor, Universidad Autónoma de Madrid
This presentation will present findings from recent research about the
fit between the characteristics of the task and the type of communications used
by virtual teams. I will discuss the implication of those results for creating
virtual customer service spaces equipped with tools capable of offering contingent
responses to the changing demands of customers that need assistance through a
computer mediated environment. |
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Resolving Conflict Virtual Teams
Jenny Brandemuehl
Co-Founder, Virtual Connection
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Deone Zell
Professor, School of Business Administration, California State University, Northridge
When a team is diverse in work style and culture, the potential for conflict
is high. Add virtual work to the mix and some unique team problems can develop.
The presenters will describe the common pitfalls that virtual teams experience
when conflict arises by describing each stage of a conflict. They will also discuss
how different conflict approaches manifest themselves in virtual team behaviors
and communication. We will offer tools and solutions for effectively resolving
conflicts. |
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Virtual Communities of Practice
Soren Kaplan
CEO, iCohere
Building and leading virtual teams and organizations are critical tasks in today’s
distributed business environment. Breakthrough innovation and business effectiveness
comes when individuals, teams, workgroups and even business partners and customers
capture, share, and create new knowledge and opportunities together collaboratively.
A number of strategies can enable collaborative knowledge-sharing that fosters
the capturing and leveraging of best practices for competitive advantage. This
presentation provides an overview of how organizations can drive collaborative
knowledge-sharing across teams, workgroups and the enterprise. Specific case examples
illustrate approaches and processes for integrating collaborative technology with
group processes that foster knowledge-sharing to achieve organizational goals.
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Success Factors for Virtual Teams: A Research
Perspective
Susan Cohen
Ph.D. Senior Research Scientist, Center for Effective Organizations, University
of Southern California
Susan's research shows that virtual teams can be either dramatic successes
or dismal failures-or anywhere in-between. Virtual teams amplify both the benefits
and the costs of teamwork. Organizations must create the conditions for effective
virtual teamwork. How to do so is the subject of my presentation. It is based
on a multi-year multi-company research study of 14 virtual teams, which represent
16 organizations, 10 countries, and five industries. |
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Wednesday, March 10th |
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Prerecorded Presentations by Barbara Miller, Kathie Sinor, Gil Gordon &
Susan Seitel and David Wooley will be available beginning 5:00 am US PacificTime.
You will also be able to interact asynchronously by "Posting" questions
and commenting throughout the remainder of the conference. |
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11 AM (Pacific Time) - Most of the Presenters for
the day will be in an "Online Meeting" from 11:00 - 11:30 am US Pacific
Standard time for a discussion of their presentations. |
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5:30 PM (Pacific Time ) - Virtual Leadership Panel
Teleconference: Insights & Lessons Learned - Dave Smith, Hewlett-Packard;
Jun Li,, Tsinghua University, Beijing; Peter Katz, Entopia |
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The Virtual Leader: Competencies and Strategies
for Managers and Team Members
Barbar Miller
Co-Founder, Virtual Connection, President Artemis Management Consultants
Barbara will present eight leadership and seven team member competencies
that are essential for successful virtual work. She will also discuss the 'best
practices' Virtual Connection has gleaned from their Fortune 500 clients. Participants
will leave with concrete techniques they can immediately apply to their virtual
teamwork. |
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Telecommuting and the New York City Marathon:
How to Move Forward to the Front of the Pack.
Gil Gordon
President, Gil Gordon Associates
Susan Seitel
President, Work and Family Connection
It took twenty minutes from the time the first entrant crossed the NY Marathon
starting line to when the last entrant crossed it - and by then, the runners in
the front were several miles down the route.
That's what happened with telecommuting implementation in the last 25 years. Some
employers got out in front of the pack and blazed the trail, others started more
slowly, and others fell by the wayside.
In this session, Gil Gordon and Susan Seitel will plot your race course with the
best ways to plan, start, and implement a telecommuting program.
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The Right Tool for the Job: Choosing Tools
for Collaborative Work Online
David Woolley
President, Thinkofit
David will discuss the advantages and disadvantages of various communication
tools such as email, instant messaging, phone conferences, videoconferences, webconferences
and other collaborative software. He offers practical advice for how to choose
the appropriate tools and how to get started. |
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Fostering Trust on Virtual Teams
Kathie Sinor
Senior Consultant, Virtual Connections
Is building trust or having the normal "water cooler conversations"
difficult for your vitual team? Building trust leads to higher team performance
and without trust a team can never get out the starting gate. Learn and share
best practices for connecting informally with team members and gaining their trust.
It is possible to build trusting relationships virtually with a little creative
thought and team building skills. |
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Virtual Leadership Panel: Insights & Lessons
Learned
David Smith
Director, Customer Support, Hewlett Packard
Dr. Jun Li
Executive Dean, Tsinghua University, Beijing
Peter Katz
Executive Vice President, Sales and Marketing, Entopia
How do leaders in today's global economy lead geographically distributed organizations?
Our panel of presenters will share their personal and professional challenges
in leading a virtual organization and the creative solutions they've implemented.
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Thursday, March 11 |
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10:30-11:00 AM (Pacific Time) - Networking Session
Online |
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11:00-11:30 AM (Pacific Time)- Prerecorded Presentations
by Leland Russell & Ed Jones and Don Mankin be available beginning 5:00 am
US Pacific Time. The presenters of the day will be in an "Online Meeting"
from 11:00 - 11:30 am US Pacific Standard time. You will also be able to interact
asynchronously by "Posting" questions and commenting throughout the
remainder of the conference. |
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FastTime Strategic Action: Weyerhaeuser's
Virtual Approach
Leland Russell
CEO, The Geo Group Strategic Services
Ed Jones
Director, Finance and Planning, Weyerhaeuser
Ed and Leland will tell the Weyerhaeuser story of how they developed and deployed
a new virtual business strategy to accelerate innovation and growth in the industrial
building materials segment. This "strategic action initiative" across
12 regions achieved rapid, dramatic business result: 10% increase in sales, 58%
increase in profits, and much more. |
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Virtual Collaboration
Don Mankin
President, Co:e-laboration Design Associates
To meet the demands of the global economy, business has to collaborate across
geographic, organizational and cultural boundaries. Based on three case studies
presented in his forthcoming book, Dr. Mankin will show organizations how to compete
successfully in this new era of global opportunities, boundary-spanning technology,
and anytime, anyplace collaboration. |
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| Still not sure if you
should register? Consider the benefits: |
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One-tenth the cost of traditional conferences |
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Flexible event schedule - attend anytime during the week |
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Downloadable presentations & practical resources |
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Connect directly with experts |
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Network with other attendees |
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Group discounts |
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All presentations and materials are available for 60 days after the conference |
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Register
Now For Early-bird Discount! |
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| "The concepts and approaches I was exposed
to at the online conference were highly relevant and immediately useful on the
job. Great going!" |
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Ronald Kantor,
Learning Architecture Group, Accenture |
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| "The online conference allowed me to participate
on my own schedule, save travel time and costs, and come away with new knowledge,
practical resources and new relationships. I'd definitely attend again." |
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Laura Hofstetter,
Director of Web Education,
Barry University |
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