Case Studies

The What, How and Why of Client Success Stories


Library of Congress

The Library of Congress (LoC) is the largest library in the world, with more than 158 million items on approximately 838 miles of bookshelves. The collections include more than 36 million books and other print materials, 3.5 million recordings, 13.7 million photographs, 5.5 million maps, 6.7 million pieces of sheet music and 69 million manuscripts.

For decades, the Library of Congress catalogued all these items using a cataloguing standard called AACR (Anglo-American Cataloguing Rules). In June 2010, a new standard was released in part as a step toward creating a global standard that could be used in non-English language library systems.

Called RDA (Resource Description and Access) and adopted by the Library of Congress in 2012, this new standard presented LoC with the typical problem faced by any association or government agency that is experiencing growth and change: how do you train a widely dispersed core of professionals, some of whom work for your agency or organization, and many who do not, to bring them up-to-date with new guidelines and standards?

One unit within the Library of Congress that embraced this challenge is FEDLINK, the Federal Library and Information Network. As the formal support and training network for federal libraries in the use of online library/information services, FEDLINK’s training staff began developing a series of webinars to train both US-based and overseas librarians on both the principles of RDA and the RDA tools available through LoC’s Online Computer Library Center. FEDLINK uses iCohere’s webinar services for this on-going training and educational effort.


Rescuing an Endangered Conference

When budget constraints caused registration at ASHA's in-person conferences to decline dramatically, the organization started losing money. Risk-taker Karen Niles, then Director of Professional Development, decided to venture into the then unproven venue of online conferences. ASHA's first purely virtual conference attracted more attendees than the physical conference the year before. And it didn't stop there. Registration almost doubled every year after, in spite of an increase in fees (and revenue!). ASHA now hosts as many as five virtual conferences each year, including “repeats” for those who could not attend earlier ones, providing the organization with one of its most profitable service activities. Learn more about ASHA’s virtual conferences

ASHA is the world's premier professional, scientific, and credentialing association of speech-language pathologists, audiologists, and speech, language, and hearing scientists. The organization is a pioneer in implementing online conferences.


US Forest Service – Walking the Green Talk

When companies consider a virtual conference they often think about the time and money it will save. The US Forest Service thought about the greenhouse gas it would save. Responsible for the conservation of 193 million acres of natural resources, the Forest Service is dedicated to ecological sustainability and reducing the environmental impact of those who live on the planet, including its own employees.

So when the time approached for its annual summit, it restructured its physical conference. Only staff within the region where the physical conference was held attended in person, and all other staff were invited to attend virtually. By creating a hybrid conference, the Forest Service saved $300,000 in travel costs, $100,000 in facility costs, and a whole lot of gas…300 metric tons. The conference was hailed as a success by staff everywhere – and by the planet. Case Study (pdf)


asae University

It's the modern version of freshman jitters. For those used to a traditional classroom setting, eLearning is an unfamiliar campus with new challenges. No face-to-face contact with the teacher. A more self-reliant curriculum. And technical issues that may seem more intimidating than a semester final. When ASAE wants to introduce online courses so members can receive certification for professional learning, it partners with iCohere to find ways to make its members comfortable and confident in a virtual classroom. The results earn all involved an A+. Case Study (pdf)



In a small remote clinic in Nigeria, a local doctor explores the benefits of zinc in treating childhood disease. But how will the world know of his discoveries? And how will he access the information and collaboration necessary to progress in his work? Organizations like USAID take on the BIG problems of our age – poverty, disaster, tyranny, and disease – and they need big help to attain their goals. When a private research company stepped forth to organize online conferences in support of the USAID global agenda, there were global-sized challenges. Over 50 countries on four continents would be involved, complete with time, language and technology barriers. To cross this "continental divide" the company and iCohere innovated ways to adapt and tailor our platform so that it was accessible to all participants, from the village doctor in Nigeria to the professor at Columbia University. Case Study (pdf)


Coaches Training Institute

The e in eLearning doesn't stand for easy and just ask the students who earn their coaching certificate from the CTI online training course. This rigorous course requires weekly reading and homework assignments, field work, written and oral exams, a large and extended time commitment, and a high level of initiative. To help students meet the strict demands of the course, iCohere works with CIT to adapt our Platform, synthesizing a variety of different formats and modules to create a highly structured learning environment. It provides simple tools for accessing and organizing material, forming smaller, more personal sub-groups, and connecting with the program leader. At iCohere, we're dedicated to educators and learners. And when the learning gets tough, we help them stay the course. Case Study (pdf)



AI – two little letters that have generated almost a revolution. In the field of organizational change, the AI Approach has created a new paradigm for how to elevate performance and results, that centers on positive and open collaboration, knowledge sharing at all levels, and the harnessing of the collective imagination, from the intern up to the CEO. So when OvationNet developed a workshop for AI practitioners and students, it was critical that it reflect the very same principles on which AI was founded. With help from its partner iCohere, OvationNet leaders structured an eLearning event that included not just methodology, but reflection, exchange of ideas and insights, a deeper sense of purpose, and the individual and collective advancement towards greater understanding and efficacy. Some workshops do more than instruct – they transform. Case Study (pdf)


National Association of College Stores

They spend their days ordering textbooks, folding mascot-proud sweatshirts, and trying to serve the academic needs and ever-shifting trends of our nation's college students. But now it's their turn to "hit the books" – and the new trend for professionals is to hit the books online. College store employees can now register for professional development courses offered by NACS that cover topics from creative window displays to efficient inventory techniques. Working with iCohere, the organization designed a virtual classroom that includes discussion forums, peer-to-peer interaction, coaches to guide employees through the curriculum, and just about everything else except the tailgate party. See how NACS is helping college store staff keep up with the campus. Case Study: Tutorial 

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